Send an email
You can test the product immediately by emailing chat@askmailfront.com, or connect it to an existing inbox or a dedicated address like ask@yourbrand.com.
The AI with an email address.
The AI that answers emails from your community
MailFront can sit on top of an existing inbox or run from a dedicated address like ask@yourbrand.com. It answers from an approved knowledge base, provides instant customer support, and CCs a human when something needs escalation.
Try it right now: email chat@askmailfront.com and ask MailFront a question.
- Inbox
- existing or dedicated
- KB
- managed knowledge bases
- CC
- human loop when needed
Workflow
An email front line that works with the inbox you already have.
Use the knowledge base
It searches approved FAQs, policies, product notes, web pages, docs, and prior answers for the right context.
Reply or CC a human
It replies by email when the answer is covered, and CCs the right person when the question needs escalation.
Knowledge engine
The knowledge base is the source of every answer.
Answers from approved sources
Uses only the connected knowledge base: FAQs, policies, product notes, web pages, docs, and approved prior answers.
Handles gaps honestly
If the knowledge base does not cover the question, MailFront says so and brings a human into the thread.
Replies in the same email thread
The answer goes back as a normal email reply, with the human team CC'd when escalation or visibility is needed.
Controls
Start narrow, keep the controls close to the risk.
MailFront is not "connect AI to everything." It starts with one inbox, one approved knowledge base, explicit escalation rules, a human CC path for sensitive or unanswered questions, and visibility across every conversation.
Inbox optionsRun on an existing inbox or a dedicated address like ask@yourbrand.com
Knowledge limitsAnswer only from approved source material connected to that inbox
Connector limitsExpose only the documents and context needed for email answers
Escalation pathCC the right human when the answer is sensitive, missing, or uncertain
Conversation audit trailKeep the question, source context, reply, CC decision, and final send state visible
Business metricsTrack question volume, answer rates, escalation themes, knowledge gaps, and response patterns so you can optimise the business
Use cases
Support, inbound sales screening, and Community Management.
Always-on customer support
Provide instant customer support over email. MailFront answers product questions, account issues, known fixes, and setup guidance from support docs, then CCs the team when the issue is missing, sensitive, or needs a human decision.
Inbound sales screening
Let prospects ask questions in plain email and get a fast, factual answer from approved sales and product material. MailFront can qualify intent, spot missing context, and CC the right owner when the conversation is ready for a human.
Community Management
The AI that answers emails from your community. MailFront handles repeat questions from members, attendees, contributors, or local partners, then CCs a community manager when context or judgment is needed.
Naming and domain
MailFront starts with email and can expand into the front line.
MailFront
Clear enough for the email wedge now: a knowledge-base agent that answers company inbox questions and brings in a human when needed.
chat@askmailfront.com
The first product surface is simple: connect an existing inbox or create a dedicated address like ask@yourbrand.com, then let the agent answer from approved company knowledge.
Positioning line
Frontline intelligence for every company inbox. MailFront can sit on top of an existing inbox or run from ask@yourbrand.com, answering from approved knowledge and CC'ing a human when escalation is needed.