Mail the Agent
Open the prepared email, send it, and see the agent reply.
The agent that emails.
chat@askmailfront.com
The AI with an email address
Use MailFront with an existing inbox or a dedicated address like ask@yourbrand.com. It fields, screens, and answers messages from approved knowledge, follows your brand voice, and CCs a human when needed.
Mail the Agent
chat@askmailfront.com
No form. No chat widget. Just send an email to chat@askmailfront.com and watch the agent answer.
Or mail the agent directly at chat@askmailfront.com.
Built for controlled pilots
Start with one shared inbox, a narrow knowledge base, and reviewable replies.
Every answer can be traced
Question, source material, reply, confidence, escalation reason, and send state stay visible.
Made for skeptical ops teams
Pilot it on real threads before letting it answer customers directly.
Workflow
Field the inbox before it reaches your team.
Screen and answer
MailFront screens each email, answers from approved sources, and flags the ones a human should see.
Reply or CC a human
It replies by email, or CCs the right person when escalation is needed.
Knowledge engine
The knowledge base is the source of every answer.
Answers from approved sources
FAQs, policies, product notes, web pages, docs, and approved prior answers.
Handles gaps honestly
If the answer is missing, MailFront says so and brings in a human.
Replies in the same email thread
Every answer goes back as a normal email reply.
Controls
Start with one inbox and clear escalation rules.
One inbox. One approved knowledge base. Clear escalation rules. Visibility across every conversation.
Inbox optionsExisting inbox or ask@yourbrand.com
Knowledge limitsApproved source material only
Brand voiceTone, facts, offers, and boundaries set by your team
Escalation pathRoute by topic, risk, confidence, sender, or missing source
Audit trailQuestion, sources, reply, CC decision, send state
Business metricsVolume, answer rates, escalations, gaps, patterns
Buyer questions
The details ops teams ask before an agent touches email.
How is the knowledge base updated?
Connect approved docs, FAQs, web pages, policy notes, and prior answers. New gaps are logged so your team can approve better source material.
What happens with uncertain replies?
Set thresholds by topic and risk. MailFront can draft only, route to a named owner, or answer with a human copied in.
Which model is under the hood?
Model choice is part of deployment. The audit view can record model, prompt version, source set, and policy version for each reply.
Does it handle real email threads?
The agent reads thread context, keeps replies in the same conversation, and treats attachments as review material when your policy allows it.
Can we see what the model used?
Each reply keeps a source trail and decision record, including why the agent answered, drafted, or escalated.
How do pilots and pricing work?
Start with a scoped inbox, measured answer rate, escalation review, and gap report. Pricing should follow volume and risk, not seat count alone.
Use cases
Support, inbound sales screening, and community management.
Inbox -> approved answer -> human review when needed
Always-on customer support
Instant email answers for product questions, setup guidance, and known fixes, with a human CC when needed.
Incoming email
Subject: I cannot log in
Hi, can you help me reset my account access?
Thread context
Customer has reset twice this month
ClassifiedAccount access
Approved sourceReset policy v3
Reply stateDraft ready, confidence 94%
RouteAuto-reply unless account is locked
Qualified inbound -> factual reply -> sales owner
Inbound sales screening
Screen inbound email for fit, intent, and urgency. MailFront answers factual questions and CCs sales when the conversation is qualified.
Incoming email
Subject: Do you support enterprise plans?
Hi, we are comparing options for a 200-person team.
Signal
Team size and buying intent detected
ClassifiedEnterprise plan inquiry
Approved sourcePlan notes, SSO limits, data retention
Reply stateAnswer sent with qualifying questions
RouteSales owner copied when fit is clear
Member question -> personalized briefing -> follow-up prompt
Community Management
Repeat questions from members, attendees, contributors, and partners answered without losing the human loop.
Incoming email
Subject: What should I know this week?
Hi, can you send me the latest member briefing and relevant introductions?
Signal
Briefing plus two introduction matches
ClassifiedMember briefing request
Approved sourceEvent notes, member tags, intro rules
Reply statePersonalized briefing drafted
RouteCommunity lead reviews introductions
Try it with a real thread
Start with the demo, then bring one inbox.
Send the live agent a question, book a walkthrough, or test MailFront against a small set of real support or sales emails.