The AI with an email address.

The AI that fields emails from your community

Use MailFront with an existing inbox or a dedicated address like ask@yourbrand.com. It fields, screens, and answers messages from approved knowledge, follows your brand voice, and CCs a human when needed.

Mail the Agent chat@askmailfront.com

No form. No chat widget. Just send an email to chat@askmailfront.com and watch the agent answer.

Try it Now See how it works

Or mail the agent directly at chat@askmailfront.com.

Workflow

Field the inbox before it reaches your team.

Mail the Agent

Open the prepared email, send it, and see the agent reply.

Screen and answer

MailFront screens each email, answers from approved sources, and flags the ones a human should see.

Reply or CC a human

It replies by email, or CCs the right person when escalation is needed.

Knowledge engine

The knowledge base is the source of every answer.

Answers from approved sources

FAQs, policies, product notes, web pages, docs, and approved prior answers.

Handles gaps honestly

If the answer is missing, MailFront says so and brings in a human.

Replies in the same email thread

Every answer goes back as a normal email reply.

Controls

Start with one inbox and clear escalation rules.

One inbox. One approved knowledge base. Clear escalation rules. Visibility across every conversation.

Inbox optionsExisting inbox or ask@yourbrand.com

Knowledge limitsApproved source material only

Brand voiceTone, facts, offers, and boundaries set by your team

Escalation pathCC a human when sensitive, missing, or uncertain

Audit trailQuestion, sources, reply, CC decision, send state

Business metricsVolume, answer rates, escalations, gaps, patterns

Use cases

Support, inbound sales screening, and community management.

Always-on customer support

Instant email answers for product questions, setup guidance, and known fixes, with a human CC when needed.

Incoming email Subject: I cannot log in

Hi, can you help me reset my account access?

MailFront replies with the approved reset steps and CCs support if the account is locked.

Proactive email from MailFront Subject: Your ticket is fixed

The login issue is resolved. Here is what changed and what to try next.

Sales team reviewing inbound opportunities

Inbound sales screening

Screen inbound email for fit, intent, and urgency. MailFront answers factual questions and CCs sales when the conversation is qualified.

Incoming email Subject: Do you support enterprise plans?

Hi, we are comparing options for a 200-person team.

MailFront answers the plan question, asks the qualifying follow-up, and CCs sales when intent is clear.

Proactive email from MailFront Subject: Follow-up on enterprise access

Here are the deployment notes and the two questions sales will need before pricing.

Community members gathered around a table

Community Management

Repeat questions from members, attendees, contributors, and partners answered without losing the human loop.

Regular personalised briefings for members
Matchmaking between people, needs, and opportunities
Surveys that collect structured input by email
Feedback opportunities that keep people involved

Incoming email Subject: What should I know this week?

Hi, can you send me the latest member briefing and relevant introductions?

MailFront sends a personalised briefing and suggests two relevant people to meet.

Proactive email from MailFront Subject: This week's member briefing

Three updates, two useful introductions, and one feedback question for this week.